All Systems Operational
Web sites Operational
90 days ago
99.92 % uptime
Today
Trondheim City Bike web site ? Operational
90 days ago
99.92 % uptime
Today
Bergen City Bike web site ? Operational
90 days ago
99.92 % uptime
Today
Just Eat Cycles (Edinburgh) web site Operational
90 days ago
99.92 % uptime
Today
Oslo City Bike Web Site ? Operational
90 days ago
99.91 % uptime
Today
Oslo Cargo Bike web site ? Operational
90 days ago
99.92 % uptime
Today
Bike mobile network communications Operational
90 days ago
99.81 % uptime
Today
Backend services ? Operational
90 days ago
99.89 % uptime
Today
Payment services ? Operational
90 days ago
100.0 % uptime
Today
SMS and email dispatching Operational
90 days ago
100.0 % uptime
Today
SMS and email proxy ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
GBFS API ? Operational
90 days ago
100.0 % uptime
Today
Customer service systems Operational
Intercom Mobile Messenger Operational
Intercom Web Messenger Operational
Google Cloud Platform ? Operational
Cloud DNS Operational
Cloud Pub/Sub Operational
Cloud Storage Operational
Kubernetes Engine Operational
Cloud Dataflow Operational
Cloud Networking Operational
Cloud SQL Operational
Platform Identity & Security Operational
Identity & Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Core system uptime
Fetching
Web sites
Fetching
Bike communication service uptime
Fetching
Payment system uptime
Fetching
SMS and email system uptime
Fetching
Gift card generator uptime
Fetching
GBFS API
Fetching
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Resolved - We believe this incident has been resolved. We will follow up with our mobile network partner to make sure we have a thorough understanding of what happened and minimise risk of future incidents.
May 9, 17:17 CEST
Update - The communications issues have been resolved, and we are monitoring the situation. Regular service should be back to normal for all users.
May 9, 16:37 CEST
Update - Error levels have increased again. We are still working with our partner to understand the issue.

We will provide a new update by 15:00 UTC.
May 9, 16:17 CEST
Update - Error levels are still not back to nominal. We are working with our mobile network partner to fully understand the problem. We will provide a new update by 14:00 UTC.
May 9, 15:10 CEST
Update - Error levels are still not back to nominal. We are working with our mobile network partner to fully understand the problem.

We will provide a new update by 13:00 UTC.
May 9, 14:16 CEST
Update - We are seeing lower error levels and signs of systems recovering. We are still monitoring the situation.

We will provide a new update by 12:15 UTC.
May 9, 13:37 CEST
Update - We are still working with our mobile network provider to identify this issue.

We will provide a new update by 11:15 UTC.
May 9, 12:48 CEST
Update - We are still working with our mobile network provider to identify this issue.

We will provide a new update by 10:45 UTC.
May 9, 12:16 CEST
Update - We are still working with our mobile network provider to identify this issue.

We will provide a new update by 10:15 UTC.
May 9, 11:46 CEST
Update - We are still working with our mobile network provider to identify this issue.

We will provide a new update by 09:45 UTC.
May 9, 11:19 CEST
Update - We are still working with our mobile network provider to identify this issue.

We will provide a new update by 09:15 UTC.
May 9, 10:45 CEST
Update - We are following up with our mobile network operator to identify this issue. Users will experience problems unlocking bikes, and docking them to virtual stations.

We will provide a new update by 08:45 UTC.
May 9, 10:12 CEST
Investigating - We are investigating issues with mobile network communications for bikes in Edinburgh. Some users will experience problems unlocking bikes. We will provide a new update by 08:15 UTC.

Other cities are not affected.
May 9, 09:40 CEST
May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.