Urban Sharing Platform - Issues with 3rd party payment service – Incident details

All systems operational

Issues with 3rd party payment service

Resolved
Degraded performance
Started about 4 years agoLasted about 2 hours
Updates
  • Resolved
    Resolved

    Our payment provider has now closed this incident. According to PayEx, the problem started at 2020-11-18 10:16 CET, and was solved at 2020-11-18 11:22 CET. Failed callbacks was re-sent at 13:41 CET.

  • Update
    Update

    We are still awaiting an update from our payment provider on this incident. However, we are not seeing any failed payments, but have had a few reports of users not being able to attach their credit card to their profile.

  • Investigating
    Investigating

    Our 3rd party payment provider PayEx just reported that they have an issue with "Callback for Checkout" and "Callback for Payment Pages", which can affect customers ability to buy subscriptions and sign up to the service. We do not yet know the impact of the issue, but are awaiting more information from PayEx.