Urban Sharing Platform - Issues with 3rd party payment service – Incident details

All systems operational

Issues with 3rd party payment service

Resolved
Degraded performance
Started over 4 years agoLasted about 5 hours
Updates
  • Resolved
    Resolved

    We just got an update from the 3rd party payment service that the incident is resolved on their end. The incident started at 2020-09-18 19:31 CEST and was resolved at 2020-09-19 16:30 CEST. We are only seeing successful subscription purchases from the last 30 minutes, so this issue seems resolved.

  • Update
    Update

    We are still awaiting an update from the 3rd party payment service

  • Investigating
    Investigating

    Our 3rd party payment service (Payex) are having issues right now, and this makes it impossible for some users to sign up to use the service. We are awaiting more information from Payex