Urban Sharing Platform - Intermittent station connectivity issues in Oslo, Verona – Incident details

All systems operational

Intermittent station connectivity issues in Oslo, Verona

Resolved
Degraded performance
Started almost 6 years agoLasted about 4 hours
Updates
  • Resolved
    UTC
    Resolved

    We have received confirmation from our mobile partner that this problem was resolved around 13:15 CET.

  • Monitoring
    UTC
    Monitoring

    We are seeing signs of recovery. In Oslo, around 2% of stations are now affected, and in Verona 5%. We will provide a new update by 14:00 CET.

  • Update
    UTC
    Update

    Our mobile operator partner are still working on this issue. We will provide an update by 14:00 CET.

  • Update
    UTC
    Update

    Our mobile operator partner are still working on this issue. We will provide an update by 13:00 CET.

  • Identified
    UTC
    Identified

    Our mobile operator partner have identified an issue with data connectivity. The issue is currently affecting approximately 10% of stations in Oslo and 100% of stations in Verona. We will provide an update by 12:00 CET.

  • Update
    UTC
    Update

    We are still investigating. We will provide a new update by 11:30 CET.

  • Investigating
    UTC
    Investigating

    We are investigating intermittent connectivity issues with some stations in Oslo and Verona with our mobile network partner. Some stations might be unavailable or have degraded service at this time. We will provide an update by 11:00 CET.