Urban Sharing Platform - Issues with 3rd party payment service – Incident details

All systems operational

Issues with 3rd party payment service

Resolved
Degraded performance
Started over 4 years agoLasted about 1 hour
Updates
  • Resolved
    Resolved

    Our payment provider PayEx has informed us this incident has been resolved.

  • Update
    Update

    We are not seeing any failed payments so far, and the impact therefore seems to be low. We will provide an update if this changes, or if we get more details from the 3rd party payment provider (PayEx)

  • Investigating
    Investigating

    Our 3rd party payment provider PayEx just reported that they have an issue with "Payment callbacks", which can affect customers ability to buy subscriptions and sign up to the service. We do not yet know the impact of the issue, but are awaiting more information from PayEx.