Urban Sharing Platform - Elevated error rates – Incident details

All systems operational

Elevated error rates

Resolved
Degraded performance
Started about 6 years agoLasted about 1 hour
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our fix was incomplete, which caused errors for some users. A different mitigation has now been put in place. We are monitoring the situation closely.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    We are still seeing some elevated error levels. Some users may experience transient errors using services.

  • Monitoring
    UTC
    Monitoring

    From around 16:30 CEST, we saw elevated error rates. A fix has been implemented, which should fully restore all services. We are currently monitoring the sitation.