Urban Sharing Platform - Increased error rates – Incident details

All systems operational

Increased error rates

Resolved
Major outage
Started over 4 years agoLasted about 3 hours
Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue is resolved, but we are continuing to monitor the system

  • Identified
    Identified

    We are seeing decreased error rates, and trips are starting and completing close to normal. We are monitoring the issue, and will be providing another update when we can confirm that the issue is resolved

  • Update
    Update

    We are continuing to mitigate this issue. An update will be provided by 16:15 CEST at the latest.

  • Update
    Update

    We are still working on finding the root cause of this issue. The issue prevents starting and stopping trips. Websites, Admin and Payment is still operational.

  • Investigating
    Investigating

    We are currently seeing increased error rates across our system. We are investigation the issue