Duration: 6 hours and 13 minutes

Affected Components: UrbanSharing Controller v2, Segway Air Protocol, Omni, Backend Services, Admin Console, Rider API, Fleet API, Auth API, Operations API, MaaS API, Webhook Transmitter, Public Web, GBFS API, MDS API, Smart Stations, Dispatch Console, Crew API, Suggestion Engine, TOMP API

Oct 5, 22:51:00 GMT+0
Investigating - Certain core platform services are not responding to requests and failing to maintain availability..

Oct 5, 23:45:00 GMT+0
Investigating - We are still investigating solutions to remedy the disruption..

Oct 6, 05:04:00 GMT+0
Resolved - This incident has been resolved..

Oct 6, 01:14:00 GMT+0
Identified - We have identified the cause and are working on restoring our services..

Oct 6, 04:02:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 16 minutes

Affected Components: LOVÉLO libre-service, LOVÉLO libre-service, RowerMevo, Tampereen kaupunkipyörät, Bergen Bysykkel, Trondheim Bysykkel, London Green Quarter, Verona Bike, BiciPalma, MEVO, Backend Services, Milan BikeMi, Oslo Bysykkel, Milan bikeMi, Oslo Bysykkel

Jun 24, 12:59:15 GMT+0
Investigating - We're investigating issues with long running and failed requests across the platform..

Jun 24, 13:15:00 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 20 minutes

Affected Components: Smart Stations, Oslo Bysykkel

Jun 3, 02:30:00 GMT+0
Identified - A small subset of stations in Oslo has lost connectivity. Our network partner is actively working on a resolution..

Jun 3, 09:50:02 GMT+0
Resolved - This incident has been resolved by our partner..

Duration: 4 minutes

Affected Components: LOVÉLO libre-service, Backend Services, Tampereen kaupunkipyörät, Dispatch Console, Crew API, Bergen Bysykkel, Trondheim Bysykkel, Oslo Bysykkel, London Green Quarter, Verona Bike, Milan BikeMi, Suggestion Engine, MEVO

May 7, 06:55:55 GMT+0
Investigating - We are currently investigating slow or failing requests across the system..

May 7, 07:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 24 minutes

Affected Components: LOVÉLO libre-service, Operations API, Backend Services, Tampereen kaupunkipyörät, Dispatch Console, Crew API, Bergen Bysykkel, Trondheim Bysykkel, Oslo Bysykkel, London Green Quarter, Verona Bike, Crew Analytics API, Milan BikeMi, Suggestion Engine, MEVO

Apr 30, 07:20:40 GMT+0
Investigating - We are currently investigating slow or failing requests across the system..

Apr 30, 07:45:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days and 23 hours

Affected Components: Segway Air Protocol, Omni, MEVO

Dec 28, 18:30:00 GMT+0
Monitoring - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate..

Dec 28, 21:15:00 GMT+0
Monitoring - Most connections have been restored. There are still some unresponsive devices..

Dec 31, 17:30:00 GMT+0
Resolved - Remaining devices are now online..

Duration: 18 hours and 46 minutes

Affected Components: Segway Air Protocol, Omni, MEVO

Dec 19, 01:00:00 GMT+0
Identified - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate..

Dec 19, 19:45:49 GMT+0
Resolved - The local network operator problems have been resolved..

Duration: 4 hours and 55 minutes

Affected Components: Segway Air Protocol, Omni, MEVO, Tampereen kaupunkipyörät

Jul 3, 04:30:00 GMT+0
Identified - An outage with the network provider is causing issues communicating with Segway and Omni iot controllers. .

Jul 3, 09:25:00 GMT+0
Resolved - This incident has been resolved..

Duration: 28 minutes

Affected Components: Payment Services, LOVÉLO libre-service, Public Web, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, London Green Quarter

Jun 13, 12:24:23 GMT+0
Identified - Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access..

Jun 13, 12:52:15 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 30 minutes

Affected Components: Bergen Bysykkel, Trondheim Bysykkel, UrbanSharing Controller v2

Jun 12, 18:00:00 GMT+0
Identified - An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime..

Jun 12, 18:45:00 GMT+0
Monitoring - We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed..

Jun 12, 19:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 30 minutes

Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät

Jun 11, 07:00:00 GMT+0
Investigating - We are currently investigating communication problems with Omni and Segway iot controllers.

Jun 11, 13:30:00 GMT+0
Resolved - This incident has been resolved by the network operator..

Duration: 15 hours and 31 minutes

Affected Components: Pashley TD, Segway Air Protocol, Tampereen kaupunkipyörät, Backend Services, LINKA IoT, Omni, Oslo Bysykkel, MEVO, LOVÉLO libre-service, London Green Quarter

May 15, 22:00:00 GMT+0
Investigating - We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly..

May 16, 11:00:00 GMT+0
Monitoring - A fix has been implemented and we're monitoring for further issues..

May 16, 13:31:20 GMT+0
Resolved - The issue looks to be resolved. There are still some vehicles with old state that need to be updated..

Duration: 10 hours and 58 minutes

Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service

Mar 24, 20:09:50 GMT+0
Investigating - We are currently investigating connectivity problems with Segway and Omni IOT's. Affects mainly MEVO, Gdansk..

Mar 25, 07:08:00 GMT+0
Resolved - This incident has been resolved. Partner network provider in Gdansk has resolved the connectivity..

Duration: 2 hours and 3 minutes

Affected Components: Omni, LOVÉLO libre-service

Jan 10, 16:20:00 GMT+0
Resolved - This incident has been resolved..

Jan 10, 14:00:00 GMT+0
Investigating - We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues..

Jan 10, 14:51:51 GMT+0
Identified - Confirmed local outage with connectivity provider. Awaiting fix..

Duration: 1 day

Affected Components: Segway Air Protocol, Omni, MEVO

Dec 11, 09:45:00 GMT+0
Investigating - We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues..

Dec 11, 11:26:52 GMT+0
Monitoring - Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising..

Dec 11, 14:19:36 GMT+0
Monitoring - Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive)..

Dec 12, 09:45:00 GMT+0
Resolved - We consider this resolved from our view, however some vehicles are still unresponsive and recovering..

Duration: 3 hours and 12 minutes

Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät

Oct 25, 12:03:00 GMT+0
Identified - Telit VPN is having an outage, affecting vehicle communications with some controllers. Affects Omni and Segway bikes..

Oct 25, 15:15:00 GMT+0
Resolved - This incident has been resolved. Telit has restored connectivity and vehicles should start coming back online..

Affected Components: LINKA IoT, Oslo Bysykkel

Sep 23, 07:41:13 GMT+0
Resolved - This incident has been resolved..

Sep 23, 07:01:56 GMT+0
Identified - We're currently not receiving any telemetry from Linka IOT's, causing bikes with Linka controllers to become unresponsive and unavailable for use. We're working with Linka to resolve this. System affected: Oslo.

Sep 23, 07:17:59 GMT+0
Monitoring - Linka has implemented a fix and we're receiving traffic again. We expect normal operations for all bikes to resume over the course of the next 15 minutes..

Affected Components: Segway Air Protocol, MEVO

Apr 18, 16:29:09 GMT+0
Monitoring - Segway reports that a fix has been implemented.

Apr 18, 17:15:05 GMT+0
Resolved - The Segway API issues look resolved..

Apr 18, 14:31:50 GMT+0
Identified - We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them..

Affected Components: Payment Services, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, LOVÉLO libre-service

Dec 11, 11:24:29 GMT+0
Resolved - This incident has been resolved..

Dec 11, 08:56:12 GMT+0
Monitoring - Issues with payment requests timing out should be improved now, we're keeping an eye on it while it stabilises.

Dec 11, 08:22:35 GMT+0
Investigating - We are currently seeing some payment related requests time out and fail to complete. We are looking into what is causing this..

Oct 31, 20:22:42 GMT+0
Identified - We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations..

Oct 31, 20:54:27 GMT+0
Resolved - Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes..

Oct 31, 19:25:12 GMT+0
Identified - We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems..

Oct 17, 08:13:17 GMT+0
Resolved - This incident has been resolved..

Oct 17, 08:11:19 GMT+0
Investigating - All affected systems are now operational.

Oct 17, 08:01:36 GMT+0
Investigating - The Issue has been identified and the affected systems coming back online..

Oct 17, 07:15:06 GMT+0
Investigating - We are currently investigating this issue..

Sep 14, 20:54:54 GMT+0
Resolved - This incident has been resolved..

Sep 14, 14:45:17 GMT+0
Investigating - A large increase in traffic is causing degraded performance for several backend systems. We're working on alleviating.

Duration: 30 minutes

Aug 14, 21:00:17 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 14, 22:11:07 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 14, 22:00:42 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 11, 09:34:30 GMT+0
Identified - We will be making a configuration change that will briefly interrupt communication between vehicles and our systems. The interruption is expected to last less than a minute..

Aug 10, 19:15:01 GMT+0
Resolved - Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning..

Aug 10, 08:50:32 GMT+0
Monitoring - Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments..

Aug 10, 08:39:45 GMT+0
Identified - Issue has been identified, we're working on corrections.

Aug 10, 08:27:26 GMT+0
Investigating - We're currently investigating issues with payment systems and various operations like purchases and card management.

Duration: 4 hours

Jul 14, 00:17:36 GMT+0
Completed - Maintenance completed. Payment services updated..

Jul 12, 19:34:23 GMT+0
Identified - As part of an upgrade of payment systems we expect a brief window of unavailability for processing of payments, and other payment related actions. While the upgrades are in progress, full unavailability is expected to last only a couple minutes..

Jul 13, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 13, 21:04:14 GMT+0
Identified - Maintenance will be pushed two hours, to 01:00 CEST, to avoid interrupting in-progress trips and users. At 01:00 systems will close as normal and disallow new trips, at which point we'll begin maintenance..

Jul 13, 20:00:58 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jun 17, 07:16:41 GMT+0
Resolved - Systems are back to normal. This incident was caused by our status checks getting served a stale error status cached from our CDN, not because systems were actually down. There was very little actual user impact, as most errors were just in our status checks because of this cache. The issue has been resolved and both status checks and normal user facing operation has been restored..

Jun 17, 07:02:33 GMT+0
Monitoring - We've identified the cause of elevated error and a fix has been deployed. Currently monitoring and verifying systems are back to normal..

Jun 17, 06:15:33 GMT+0
Investigating - We’re seeing an increased amount of errors on the public websites, and are investigating cause..

Jun 13, 10:34:19 GMT+0
Resolved - The implemented mitigation resolved the problem at 12.13..

Jun 13, 10:17:55 GMT+0
Identified - We've partially identified the issue and implemented a mitigation. We're monitoring the situation..

Jun 13, 09:54:41 GMT+0
Investigating - We're seeing issues with our services in aquiring connections to our database. Our engineers are investigating the issue..

Duration: 4 hours

Mar 30, 23:20:49 GMT+0
Identified - We're turning off write access to the database prior to actual migration..

Mar 30, 23:01:24 GMT+0
Identified - As scheduled, we're performing database maintenance. We're starting the work now..

Mar 30, 23:15:24 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 31, 01:19:25 GMT+0
Completed - We've resolved the issues we encountered during the migration and we're considering the migration done..

Mar 31, 00:12:06 GMT+0
Identified - We've switched database nodes, and are handling some misconfigured services. Write access is restored..

Mar 30, 23:24:33 GMT+0
Identified - We're moving to new instances..

Duration: 3 hours

Mar 2, 03:00:30 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 2, 00:00:35 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 18, 06:57:11 GMT+0
Identified - One of our mobile network partners will undergo scheduled maintenance from 2021-03-02 01:00 CET to 2021-03-02 04:00 CET. We expect vehicle unavailability for approximately ten minutes during this period in the following cities: * Bergen * Carcassonne * Oslo * Trondheim * Verona.

Duration: 7 hours

Dec 5, 11:33:08 GMT+0
Identified - We're performing some emergency maintenance to recover from yesterdays incident. Minor service interruptions are possible..

Dec 5, 16:44:49 GMT+0
Completed - We were able to restore vehicle availability to the correct state..

Dec 5, 12:19:33 GMT+0
Identified - Maintnance is still in progress. Vehicles on the street previously unavailable should now be available again. We're going to thourougly investigate the availability states of vehicles not on the street, currently all categorized as missing in the Urban Sharing admin console..

Dec 5, 11:45:31 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 2 hours

Oct 22, 18:00:29 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 22, 16:00:16 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 15, 10:54:18 GMT+0
Identified - One of our mobile network providers - COM4 will carry out maintenance on their VPN gateways. As Urban Sharing has a redundant VPN connection with them, it is unlikely that service disruption will occur..

Oct 22, 15:00:34 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 1 hour

Sep 15, 20:00:15 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 15, 21:00:34 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 15, 19:00:30 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Sep 15, 06:52:15 GMT+0
Identified - We are performing operations to mitigate a recently reported vulnerability in our cluster management software. We expect little to no service disruption during the maintenance window..

Duration: 4 hours

Mar 28, 00:22:29 GMT+0
Identified - The site is operational, but some data operations are still under way..

Mar 28, 01:10:19 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 27, 21:10:00 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 27, 21:09:39 GMT+0
Identified - All services in Oslo Bysykkel will be unavailable during the maintenance.

Duration: 4 hours

Mar 18, 02:07:37 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 7, 13:45:08 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Mar 18, 00:00:29 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 17, 23:00:22 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 1 hour

Jan 28, 21:42:43 GMT+0
Identified - We will be undergoing scheduled maintenance. This may cause intermittent service disruptions..

Jan 28, 21:45:58 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 28, 22:00:29 GMT+0
Completed - The scheduled maintenance has completed. Thank you for flying Urban Sharing..

Duration: 15 minutes

Jun 6, 20:54:22 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 6, 21:03:03 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 6, 20:52:23 GMT+0
Identified - We will be undergoing scheduled maintenance at this time. Brief periods of systems unavailability are expected..