Urban Sharing Platform Status - Incident history https://status.urbansharing.com Urban Sharing Platform Wed, 24 Jun 2026 12:59:15 +0000 System instability Type: Incident Duration: 16 minutes Affected Components: LOVÉLO libre-service, LOVÉLO libre-service, RowerMevo, Tampereen kaupunkipyörät, Bergen Bysykkel, Trondheim Bysykkel, London Green Quarter, Verona Bike, BiciPalma, MEVO, Backend Services, Milan BikeMi, Oslo Bysykkel, Milan bikeMi, Oslo Bysykkel Jun 24, 12:59:15 GMT+0 - Investigating - We're investigating issues with long running and failed requests across the platform. Jun 24, 13:15:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>12:59:15</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating issues with long running and failed requests across the platform..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 24 Jun 2026 12:59:15 +0000 https://status.urbansharing.com/incident/cmqs2y4sz05ci2omt4fboxb9w https://status.urbansharing.com/incident/cmqs2y4sz05ci2omt4fboxb9w Loss of connectivity to Stations Type: Incident Duration: 7 hours and 20 minutes Affected Components: Smart Stations, Oslo Bysykkel Jun 3, 02:30:00 GMT+0 - Identified - A small subset of stations in Oslo has lost connectivity. Our network partner is actively working on a resolution. Jun 3, 09:50:02 GMT+0 - Resolved - This incident has been resolved by our partner. Type: Incident

Duration: 7 hours and 20 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - A small subset of stations in Oslo has lost connectivity. Our network partner is actively working on a resolution..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:50:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by our partner..</p> ]]> Wed, 3 Jun 2026 02:30:00 +0000 https://status.urbansharing.com/incident/cmpxs6q4k03t1nya9g71ifron https://status.urbansharing.com/incident/cmpxs6q4k03t1nya9g71ifron System unavailability Type: Incident Duration: 4 minutes Affected Components: LOVÉLO libre-service, Backend Services, Tampereen kaupunkipyörät, Dispatch Console, Crew API, Bergen Bysykkel, Trondheim Bysykkel, Oslo Bysykkel, London Green Quarter, Verona Bike, Milan BikeMi, Suggestion Engine, MEVO May 7, 06:55:55 GMT+0 - Investigating - We are currently investigating slow or failing requests across the system. May 7, 07:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>06:55:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating slow or failing requests across the system..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 7 May 2026 06:55:55 +0000 https://status.urbansharing.com/incident/cmov4tzs902iq4162fx6nvscz https://status.urbansharing.com/incident/cmov4tzs902iq4162fx6nvscz System Unavailability Type: Incident Duration: 24 minutes Affected Components: LOVÉLO libre-service, Operations API, Backend Services, Tampereen kaupunkipyörät, Dispatch Console, Crew API, Bergen Bysykkel, Trondheim Bysykkel, Oslo Bysykkel, London Green Quarter, Verona Bike, Crew Analytics API, Milan BikeMi, Suggestion Engine, MEVO Apr 30, 07:20:40 GMT+0 - Investigating - We are currently investigating slow or failing requests across the system. Apr 30, 07:45:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>07:20:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating slow or failing requests across the system..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>07:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Apr 2026 07:20:40 +0000 https://status.urbansharing.com/incident/cmol5mv3o007bfi66y9589zi7 https://status.urbansharing.com/incident/cmol5mv3o007bfi66y9589zi7 Segway/Omni connectivity outage Type: Incident Duration: 2 days and 23 hours Affected Components: Segway Air Protocol, Omni, MEVO Dec 28, 18:30:00 GMT+0 - Monitoring - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate. Dec 28, 21:15:00 GMT+0 - Monitoring - Most connections have been restored. There are still some unresponsive devices. Dec 31, 17:30:00 GMT+0 - Resolved - Remaining devices are now online. Type: Incident

Duration: 2 days and 23 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate..</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - Most connections have been restored. There are still some unresponsive devices..</p> <p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Remaining devices are now online..</p> ]]> Sun, 28 Dec 2025 18:30:00 +0000 https://status.urbansharing.com/incident/cmjq70aua0ad5p5f5f1j6w4w7 https://status.urbansharing.com/incident/cmjq70aua0ad5p5f5f1j6w4w7 Segway/Omni connectivity outage Type: Incident Duration: 18 hours and 46 minutes Affected Components: Segway Air Protocol, Omni, MEVO Dec 19, 01:00:00 GMT+0 - Identified - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate. Dec 19, 19:45:49 GMT+0 - Resolved - The local network operator problems have been resolved. Type: Incident

Duration: 18 hours and 46 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>19:45:49</var> GMT+0</small><br><strong>Resolved</strong> - The local network operator problems have been resolved..</p> ]]> Fri, 19 Dec 2025 01:00:00 +0000 https://status.urbansharing.com/incident/cmjcjdxff028tdwby6dilsfpx https://status.urbansharing.com/incident/cmjcjdxff028tdwby6dilsfpx Connectivity issue with Segway/Omni iot Type: Incident Duration: 4 hours and 55 minutes Affected Components: Segway Air Protocol, Omni, MEVO, Tampereen kaupunkipyörät Jul 3, 04:30:00 GMT+0 - Identified - An outage with the network provider is causing issues communicating with Segway and Omni iot controllers. Jul 3, 09:25:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 55 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Identified</strong> - An outage with the network provider is causing issues communicating with Segway and Omni iot controllers. .</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Jul 2025 04:30:00 +0000 https://status.urbansharing.com/incident/cmcn79v6m004e5rtv6jrbygk2 https://status.urbansharing.com/incident/cmcn79v6m004e5rtv6jrbygk2 Public websites unavailable due to certificate issue Type: Incident Duration: 28 minutes Affected Components: Payment Services, LOVÉLO libre-service, Public Web, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, London Green Quarter Jun 13, 12:24:23 GMT+0 - Identified - Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access. Jun 13, 12:52:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components: , , , , , , , , ,

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>12:24:23</var> GMT+0</small><br><strong>Identified</strong> - Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>12:52:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Jun 2025 12:24:23 +0000 https://status.urbansharing.com/incident/cmbus50hy000ig5wmbfidyli4 https://status.urbansharing.com/incident/cmbus50hy000ig5wmbfidyli4 Communication issues with UrbanSharing Controller v2 iot's Type: Incident Duration: 1 hour and 30 minutes Affected Components: Bergen Bysykkel, Trondheim Bysykkel, UrbanSharing Controller v2 Jun 12, 18:00:00 GMT+0 - Identified - An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime. Jun 12, 18:45:00 GMT+0 - Monitoring - We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed. Jun 12, 19:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:00:00 +0000 https://status.urbansharing.com/incident/cmbtp7x9e001k1446g0egdinb https://status.urbansharing.com/incident/cmbtp7x9e001k1446g0egdinb Partial outage of network communication Type: Incident Duration: 6 hours and 30 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Jun 11, 07:00:00 GMT+0 - Investigating - We are currently investigating communication problems with Omni and Segway iot controllers Jun 11, 13:30:00 GMT+0 - Resolved - This incident has been resolved by the network operator. Type: Incident

Duration: 6 hours and 30 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating communication problems with Omni and Segway iot controllers.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by the network operator..</p> ]]> Wed, 11 Jun 2025 07:00:00 +0000 https://status.urbansharing.com/incident/cmbrnr12n00016ymnwlj6mszd https://status.urbansharing.com/incident/cmbrnr12n00016ymnwlj6mszd Impaired communication between IOT bridges and Core systems Type: Incident Duration: 15 hours and 31 minutes Affected Components: Pashley TD, Segway Air Protocol, Tampereen kaupunkipyörät, Backend Services, LINKA IoT, Omni, Oslo Bysykkel, MEVO, LOVÉLO libre-service, London Green Quarter May 15, 22:00:00 GMT+0 - Investigating - We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly. May 16, 11:00:00 GMT+0 - Monitoring - A fix has been implemented and we're monitoring for further issues. May 16, 13:31:20 GMT+0 - Resolved - The issue looks to be resolved. There are still some vehicles with old state that need to be updated. Type: Incident

Duration: 15 hours and 31 minutes

Affected Components: , , , , , , , , ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring for further issues..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>13:31:20</var> GMT+0</small><br><strong>Resolved</strong> - The issue looks to be resolved. There are still some vehicles with old state that need to be updated..</p> ]]> Thu, 15 May 2025 22:00:00 +0000 https://status.urbansharing.com/incident/cmaqoydqe005dfczqqoxmewuu https://status.urbansharing.com/incident/cmaqoydqe005dfczqqoxmewuu Connectivity problems with Segway/Omni bikes Type: Incident Duration: 10 hours and 58 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service Mar 24, 20:09:50 GMT+0 - Investigating - We are currently investigating connectivity problems with Segway and Omni IOT's. Affects mainly MEVO, Gdansk. Mar 25, 07:08:00 GMT+0 - Resolved - This incident has been resolved. Partner network provider in Gdansk has resolved the connectivity. Type: Incident

Duration: 10 hours and 58 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>20:09:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating connectivity problems with Segway and Omni IOT's. Affects mainly MEVO, Gdansk..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>07:08:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Partner network provider in Gdansk has resolved the connectivity..</p> ]]> Mon, 24 Mar 2025 20:09:50 +0000 https://status.urbansharing.com/incident/cm8ni3krv000a12dldym0ihxo https://status.urbansharing.com/incident/cm8ni3krv000a12dldym0ihxo Some Omni controllers are unresponsive Type: Incident Duration: 2 hours and 3 minutes Affected Components: Omni, LOVÉLO libre-service Jan 10, 16:20:00 GMT+0 - Resolved - This incident has been resolved. Jan 10, 14:00:00 GMT+0 - Investigating - We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues. Jan 10, 14:51:51 GMT+0 - Identified - Confirmed local outage with connectivity provider. Awaiting fix. Type: Incident

Duration: 2 hours and 3 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>16:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>14:51:51</var> GMT+0</small><br><strong>Identified</strong> - Confirmed local outage with connectivity provider. Awaiting fix..</p> ]]> Fri, 10 Jan 2025 14:00:00 +0000 https://status.urbansharing.com/incident/cm5qvcch60037x1a8ognk4udt https://status.urbansharing.com/incident/cm5qvcch60037x1a8ognk4udt Vehicle connectivity outage Type: Incident Duration: 1 day Affected Components: Segway Air Protocol, Omni, MEVO Dec 11, 09:45:00 GMT+0 - Investigating - We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues. Dec 11, 11:26:52 GMT+0 - Monitoring - Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising. Dec 11, 14:19:36 GMT+0 - Monitoring - Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive). Dec 12, 09:45:00 GMT+0 - Resolved - We consider this resolved from our view, however some vehicles are still unresponsive and recovering. Type: Incident

Duration: 1 day

Affected Components: , ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:26:52</var> GMT+0</small><br><strong>Monitoring</strong> - Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>14:19:36</var> GMT+0</small><br><strong>Monitoring</strong> - Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive)..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Resolved</strong> - We consider this resolved from our view, however some vehicles are still unresponsive and recovering..</p> ]]> Wed, 11 Dec 2024 09:45:00 +0000 https://status.urbansharing.com/incident/cm4jqfm38002u13peunarn1v3 https://status.urbansharing.com/incident/cm4jqfm38002u13peunarn1v3 Telit VPN outage Type: Incident Duration: 3 hours and 12 minutes Affected Components: Segway Air Protocol, Omni, MEVO, LOVÉLO libre-service, Tampereen kaupunkipyörät Oct 25, 12:03:00 GMT+0 - Identified - Telit VPN is having an outage, affecting vehicle communications with some controllers. Affects Omni and Segway bikes. Oct 25, 15:15:00 GMT+0 - Resolved - This incident has been resolved. Telit has restored connectivity and vehicles should start coming back online. Type: Incident

Duration: 3 hours and 12 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>12:03:00</var> GMT+0</small><br><strong>Identified</strong> - Telit VPN is having an outage, affecting vehicle communications with some controllers. Affects Omni and Segway bikes..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Telit has restored connectivity and vehicles should start coming back online..</p> ]]> Fri, 25 Oct 2024 12:03:00 +0000 https://status.urbansharing.com/incident/cm2oq2f2v0038vdto1apxkv0z https://status.urbansharing.com/incident/cm2oq2f2v0038vdto1apxkv0z Linka IOT Communication Outage Type: Incident Affected Components: LINKA IoT, Oslo Bysykkel Sep 23, 07:41:13 GMT+0 - Resolved - This incident has been resolved. Sep 23, 07:01:56 GMT+0 - Identified - We're currently not receiving any telemetry from Linka IOT's, causing bikes with Linka controllers to become unresponsive and unavailable for use. We're working with Linka to resolve this. System affected: Oslo Sep 23, 07:17:59 GMT+0 - Monitoring - Linka has implemented a fix and we're receiving traffic again. We expect normal operations for all bikes to resume over the course of the next 15 minutes. Type: Incident

Affected Components: ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:41:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:01:56</var> GMT+0</small><br><strong>Identified</strong> - We're currently not receiving any telemetry from Linka IOT's, causing bikes with Linka controllers to become unresponsive and unavailable for use. We're working with Linka to resolve this. System affected: Oslo.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:17:59</var> GMT+0</small><br><strong>Monitoring</strong> - Linka has implemented a fix and we're receiving traffic again. We expect normal operations for all bikes to resume over the course of the next 15 minutes..</p> ]]> Mon, 23 Sep 2024 07:01:56 +0000 https://status.urbansharing.com/incident/cm1qx5kkl0011vyoo6w6d2hx9-9b9zdfr1xvjp https://status.urbansharing.com/incident/cm1qx5kkl0011vyoo6w6d2hx9-9b9zdfr1xvjp Issues with unlocking and locking vehicles [Segway] Type: Incident Affected Components: Segway Air Protocol, MEVO Apr 18, 16:29:09 GMT+0 - Monitoring - Segway reports that a fix has been implemented Apr 18, 17:15:05 GMT+0 - Resolved - The Segway API issues look resolved. Apr 18, 14:31:50 GMT+0 - Identified - We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them. Type: Incident

Affected Components: ,

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>16:29:09</var> GMT+0</small><br><strong>Monitoring</strong> - Segway reports that a fix has been implemented.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>17:15:05</var> GMT+0</small><br><strong>Resolved</strong> - The Segway API issues look resolved..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>14:31:50</var> GMT+0</small><br><strong>Identified</strong> - We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them..</p> ]]> Thu, 18 Apr 2024 14:31:50 +0000 https://status.urbansharing.com/incident/cm1qx5kkl0016vyooakct87of-v9v6nybzmndf https://status.urbansharing.com/incident/cm1qx5kkl0016vyooakct87of-v9v6nybzmndf Degraded payment service performance Type: Incident Affected Components: Payment Services, Oslo Bysykkel, Bergen Bysykkel, Trondheim Bysykkel, Milan BikeMi, Verona Bike, MEVO, LOVÉLO libre-service Dec 11, 11:24:29 GMT+0 - Resolved - This incident has been resolved. Dec 11, 08:56:12 GMT+0 - Monitoring - Issues with payment requests timing out should be improved now, we're keeping an eye on it while it stabilises Dec 11, 08:22:35 GMT+0 - Investigating - We are currently seeing some payment related requests time out and fail to complete. We are looking into what is causing this. Type: Incident

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:24:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>08:56:12</var> GMT+0</small><br><strong>Monitoring</strong> - Issues with payment requests timing out should be improved now, we're keeping an eye on it while it stabilises.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>08:22:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently seeing some payment related requests time out and fail to complete. We are looking into what is causing this..</p> ]]> Mon, 11 Dec 2023 08:22:35 +0000 https://status.urbansharing.com/incident/cm1qx5kkl001avyoo3nbmcpy2-pr16y860qdpm https://status.urbansharing.com/incident/cm1qx5kkl001avyoo3nbmcpy2-pr16y860qdpm IoT VPN Down Type: Incident Oct 31, 20:22:42 GMT+0 - Identified - We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations. Oct 31, 20:54:27 GMT+0 - Resolved - Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes. Oct 31, 19:25:12 GMT+0 - Identified - We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems. Type: Incident

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>20:22:42</var> GMT+0</small><br><strong>Identified</strong> - We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>20:54:27</var> GMT+0</small><br><strong>Resolved</strong> - Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>19:25:12</var> GMT+0</small><br><strong>Identified</strong> - We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems..</p> ]]> Tue, 31 Oct 2023 19:25:12 +0000 https://status.urbansharing.com/incident/cm1qx5kkl001fvyooeh766nia-vx9s08wwpqtw https://status.urbansharing.com/incident/cm1qx5kkl001fvyooeh766nia-vx9s08wwpqtw Network outage for Milan, Verona and Oslo systems Type: Incident Oct 17, 08:13:17 GMT+0 - Resolved - This incident has been resolved. Oct 17, 08:11:19 GMT+0 - Investigating - All affected systems are now operational Oct 17, 08:01:36 GMT+0 - Investigating - The Issue has been identified and the affected systems coming back online. Oct 17, 07:15:06 GMT+0 - Investigating - We are currently investigating this issue. Type: Incident

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>08:13:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>08:11:19</var> GMT+0</small><br><strong>Investigating</strong> - All affected systems are now operational.</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>08:01:36</var> GMT+0</small><br><strong>Investigating</strong> - The Issue has been identified and the affected systems coming back online..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>07:15:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this issue..</p> ]]> Tue, 17 Oct 2023 07:15:06 +0000 https://status.urbansharing.com/incident/cm1qx5kkm001jvyoofen04pj3-yydvgcz43479 https://status.urbansharing.com/incident/cm1qx5kkm001jvyoofen04pj3-yydvgcz43479 Sharp increase in traffic is creating capacity issues Type: Incident Sep 14, 20:54:54 GMT+0 - Resolved - This incident has been resolved. Sep 14, 14:45:17 GMT+0 - Investigating - A large increase in traffic is causing degraded performance for several backend systems. We're working on alleviating Type: Incident

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:54:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>14:45:17</var> GMT+0</small><br><strong>Investigating</strong> - A large increase in traffic is causing degraded performance for several backend systems. We're working on alleviating.</p> ]]> Thu, 14 Sep 2023 14:45:17 +0000 https://status.urbansharing.com/incident/cm1qx5kkm001ovyoo0t13ebqn-q1v248yq6g2x https://status.urbansharing.com/incident/cm1qx5kkm001ovyoo0t13ebqn-q1v248yq6g2x Controller bridge configuration change Type: Maintenance Duration: 30 minutes Aug 14, 21:00:17 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Aug 14, 22:11:07 GMT+0 - Completed - The scheduled maintenance has been completed. Aug 14, 22:00:42 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 11, 09:34:30 GMT+0 - Identified - We will be making a configuration change that will briefly interrupt communication between vehicles and our systems. The interruption is expected to last less than a minute. Type: Maintenance

Duration: 30 minutes

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:00:17</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>22:11:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>22:00:42</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>09:34:30</var> GMT+0</small><br><strong>Identified</strong> - We will be making a configuration change that will briefly interrupt communication between vehicles and our systems. The interruption is expected to last less than a minute..</p> ]]> Mon, 14 Aug 2023 22:00:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3g0087vyoo7b6f60oa-56klnj1v3hmq https://status.urbansharing.com/maintenance/cm1qx5p3g0087vyoo7b6f60oa-56klnj1v3hmq Issues with payment services Type: Incident Aug 10, 19:15:01 GMT+0 - Resolved - Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning. Aug 10, 08:50:32 GMT+0 - Monitoring - Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments. Aug 10, 08:39:45 GMT+0 - Identified - Issue has been identified, we're working on corrections Aug 10, 08:27:26 GMT+0 - Investigating - We're currently investigating issues with payment systems and various operations like purchases and card management Type: Incident

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>19:15:01</var> GMT+0</small><br><strong>Resolved</strong> - Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:50:32</var> GMT+0</small><br><strong>Monitoring</strong> - Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:39:45</var> GMT+0</small><br><strong>Identified</strong> - Issue has been identified, we're working on corrections.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:27:26</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating issues with payment systems and various operations like purchases and card management.</p> ]]> Thu, 10 Aug 2023 08:27:26 +0000 https://status.urbansharing.com/incident/cm1qx5kkm001svyooduqjcbl1-4nsjnxmpkvp4 https://status.urbansharing.com/incident/cm1qx5kkm001svyooduqjcbl1-4nsjnxmpkvp4 Payment systems upgrade Type: Maintenance Duration: 4 hours Jul 14, 00:17:36 GMT+0 - Completed - Maintenance completed. Payment services updated. Jul 12, 19:34:23 GMT+0 - Identified - As part of an upgrade of payment systems we expect a brief window of unavailability for processing of payments, and other payment related actions. While the upgrades are in progress, full unavailability is expected to last only a couple minutes. Jul 13, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 13, 21:04:14 GMT+0 - Identified - Maintenance will be pushed two hours, to 01:00 CEST, to avoid interrupting in-progress trips and users. At 01:00 systems will close as normal and disallow new trips, at which point we'll begin maintenance. Jul 13, 20:00:58 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 4 hours

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>00:17:36</var> GMT+0</small><br><strong>Completed</strong> - Maintenance completed. Payment services updated..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>19:34:23</var> GMT+0</small><br><strong>Identified</strong> - As part of an upgrade of payment systems we expect a brief window of unavailability for processing of payments, and other payment related actions. While the upgrades are in progress, full unavailability is expected to last only a couple minutes..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>21:04:14</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be pushed two hours, to 01:00 CEST, to avoid interrupting in-progress trips and users. At 01:00 systems will close as normal and disallow new trips, at which point we'll begin maintenance..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>20:00:58</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Thu, 13 Jul 2023 21:00:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3g008dvyoo5kat6buz-c28jfdq8f68v https://status.urbansharing.com/maintenance/cm1qx5p3g008dvyoo5kat6buz-c28jfdq8f68v Public Web is partially unavailable Type: Incident Jun 17, 07:16:41 GMT+0 - Resolved - Systems are back to normal. This incident was caused by our status checks getting served a stale error status cached from our CDN, not because systems were actually down. There was very little actual user impact, as most errors were just in our status checks because of this cache. The issue has been resolved and both status checks and normal user facing operation has been restored. Jun 17, 07:02:33 GMT+0 - Monitoring - We've identified the cause of elevated error and a fix has been deployed. Currently monitoring and verifying systems are back to normal. Jun 17, 06:15:33 GMT+0 - Investigating - We’re seeing an increased amount of errors on the public websites, and are investigating cause. Type: Incident

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>07:16:41</var> GMT+0</small><br><strong>Resolved</strong> - Systems are back to normal. This incident was caused by our status checks getting served a stale error status cached from our CDN, not because systems were actually down. There was very little actual user impact, as most errors were just in our status checks because of this cache. The issue has been resolved and both status checks and normal user facing operation has been restored..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>07:02:33</var> GMT+0</small><br><strong>Monitoring</strong> - We've identified the cause of elevated error and a fix has been deployed. Currently monitoring and verifying systems are back to normal..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>06:15:33</var> GMT+0</small><br><strong>Investigating</strong> - We’re seeing an increased amount of errors on the public websites, and are investigating cause..</p> ]]> Sat, 17 Jun 2023 06:15:33 +0000 https://status.urbansharing.com/incident/cm1qx5kkm001xvyoo54w2bybn-jk2b9kyhj9gz https://status.urbansharing.com/incident/cm1qx5kkm001xvyoo54w2bybn-jk2b9kyhj9gz Service distruption Type: Incident Jun 13, 10:34:19 GMT+0 - Resolved - The implemented mitigation resolved the problem at 12.13. Jun 13, 10:17:55 GMT+0 - Identified - We've partially identified the issue and implemented a mitigation. We're monitoring the situation. Jun 13, 09:54:41 GMT+0 - Investigating - We're seeing issues with our services in aquiring connections to our database. Our engineers are investigating the issue. Type: Incident

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>10:34:19</var> GMT+0</small><br><strong>Resolved</strong> - The implemented mitigation resolved the problem at 12.13..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>10:17:55</var> GMT+0</small><br><strong>Identified</strong> - We've partially identified the issue and implemented a mitigation. We're monitoring the situation..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>09:54:41</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing issues with our services in aquiring connections to our database. Our engineers are investigating the issue..</p> ]]> Tue, 13 Jun 2023 09:54:40 +0000 https://status.urbansharing.com/incident/cm1qx5kkm0026vyoocpahbgrd-xzgtwtlg1cl0 https://status.urbansharing.com/incident/cm1qx5kkm0026vyoocpahbgrd-xzgtwtlg1cl0 Production issues Type: Incident Apr 19, 18:00:57 GMT+0 - Identified - We're applying a mitigation and will be monitoring it. Apr 19, 18:18:24 GMT+0 - Monitoring - A fix has been implemented and we're moniting results. Apr 19, 18:10:21 GMT+0 - Identified - We're seeing improvements, but are not convinced the problem is resolved. Apr 19, 17:56:41 GMT+0 - Identified - We're seeing that controllers in Trondheim and Bergen are sending us too many messages. We're working on fixes and mitigations. Apr 19, 17:53:09 GMT+0 - Investigating - We are continuing to investigate this issue. Apr 19, 17:52:13 GMT+0 - Investigating - We're currently investigating a problem in our production systems. We'll be updating status page. Apr 19, 18:25:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>18:00:57</var> GMT+0</small><br><strong>Identified</strong> - We're applying a mitigation and will be monitoring it..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>18:18:24</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we're moniting results..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>18:10:21</var> GMT+0</small><br><strong>Identified</strong> - We're seeing improvements, but are not convinced the problem is resolved..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>17:56:41</var> GMT+0</small><br><strong>Identified</strong> - We're seeing that controllers in Trondheim and Bergen are sending us too many messages. We're working on fixes and mitigations..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>17:53:09</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate this issue..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>17:52:13</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating a problem in our production systems. We'll be updating status page..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>18:25:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Apr 2023 17:52:13 +0000 https://status.urbansharing.com/incident/cm1qx5kkn002cvyoo99vt2ug3-yzk2gxs7lj76 https://status.urbansharing.com/incident/cm1qx5kkn002cvyoo99vt2ug3-yzk2gxs7lj76 Database node migration Type: Maintenance Duration: 4 hours Mar 30, 23:20:49 GMT+0 - Identified - We're turning off write access to the database prior to actual migration. Mar 30, 23:01:24 GMT+0 - Identified - As scheduled, we're performing database maintenance. We're starting the work now. Mar 30, 23:15:24 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 31, 01:19:25 GMT+0 - Completed - We've resolved the issues we encountered during the migration and we're considering the migration done. Mar 31, 00:12:06 GMT+0 - Identified - We've switched database nodes, and are handling some misconfigured services. Write access is restored. Mar 30, 23:24:33 GMT+0 - Identified - We're moving to new instances. Type: Maintenance

Duration: 4 hours

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>23:20:49</var> GMT+0</small><br><strong>Identified</strong> - We're turning off write access to the database prior to actual migration..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>23:01:24</var> GMT+0</small><br><strong>Identified</strong> - As scheduled, we're performing database maintenance. We're starting the work now..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>23:15:24</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>01:19:25</var> GMT+0</small><br><strong>Completed</strong> - We've resolved the issues we encountered during the migration and we're considering the migration done..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>00:12:06</var> GMT+0</small><br><strong>Identified</strong> - We've switched database nodes, and are handling some misconfigured services. Write access is restored..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>23:24:33</var> GMT+0</small><br><strong>Identified</strong> - We're moving to new instances..</p> ]]> Thu, 30 Mar 2023 23:15:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3g008kvyoofveadosx-47835d1xqc6j https://status.urbansharing.com/maintenance/cm1qx5p3g008kvyoofveadosx-47835d1xqc6j Mobile network partner maintenance Type: Maintenance Duration: 3 hours Mar 2, 03:00:30 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 2, 00:00:35 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 18, 06:57:11 GMT+0 - Identified - One of our mobile network partners will undergo scheduled maintenance from 2021-03-02 01:00 CET to 2021-03-02 04:00 CET. We expect vehicle unavailability for approximately ten minutes during this period in the following cities: * Bergen * Carcassonne * Oslo * Trondheim * Verona Type: Maintenance

Duration: 3 hours

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>03:00:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:00:35</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>06:57:11</var> GMT+0</small><br><strong>Identified</strong> - One of our mobile network partners will undergo scheduled maintenance from 2021-03-02 01:00 CET to 2021-03-02 04:00 CET. We expect vehicle unavailability for approximately ten minutes during this period in the following cities: * Bergen * Carcassonne * Oslo * Trondheim * Verona.</p> ]]> Tue, 2 Mar 2021 00:00:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h008xvyooe8pc96cq-phrck4zkvh5z https://status.urbansharing.com/maintenance/cm1qx5p3h008xvyooe8pc96cq-phrck4zkvh5z Emergency maintnance for invalid Vehicle Availabilities caused by incident 2020-10-04 Type: Maintenance Duration: 7 hours Dec 5, 11:33:08 GMT+0 - Identified - We're performing some emergency maintenance to recover from yesterdays incident. Minor service interruptions are possible. Dec 5, 16:44:49 GMT+0 - Completed - We were able to restore vehicle availability to the correct state. Dec 5, 12:19:33 GMT+0 - Identified - Maintnance is still in progress. Vehicles on the street previously unavailable should now be available again. We're going to thourougly investigate the availability states of vehicles not on the street, currently all categorized as missing in the Urban Sharing admin console. Dec 5, 11:45:31 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 7 hours

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:33:08</var> GMT+0</small><br><strong>Identified</strong> - We're performing some emergency maintenance to recover from yesterdays incident. Minor service interruptions are possible..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:44:49</var> GMT+0</small><br><strong>Completed</strong> - We were able to restore vehicle availability to the correct state..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:19:33</var> GMT+0</small><br><strong>Identified</strong> - Maintnance is still in progress. Vehicles on the street previously unavailable should now be available again. We're going to thourougly investigate the availability states of vehicles not on the street, currently all categorized as missing in the Urban Sharing admin console..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:45:31</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sat, 5 Dec 2020 11:45:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h0092vyoofwf7ha37-fbrdcptxvm45 https://status.urbansharing.com/maintenance/cm1qx5p3h0092vyoofwf7ha37-fbrdcptxvm45 COM4 VPN Gateway maintnance Type: Maintenance Duration: 2 hours Oct 22, 18:00:29 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 22, 16:00:16 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 10:54:18 GMT+0 - Identified - One of our mobile network providers - COM4 will carry out maintenance on their VPN gateways. As Urban Sharing has a redundant VPN connection with them, it is unlikely that service disruption will occur. Oct 22, 15:00:34 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 2 hours

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>18:00:29</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>16:00:16</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>10:54:18</var> GMT+0</small><br><strong>Identified</strong> - One of our mobile network providers - COM4 will carry out maintenance on their VPN gateways. As Urban Sharing has a redundant VPN connection with them, it is unlikely that service disruption will occur..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>15:00:34</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Thu, 22 Oct 2020 16:00:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h0097vyood99tef1s-ktqdgqbwsn57 https://status.urbansharing.com/maintenance/cm1qx5p3h0097vyood99tef1s-ktqdgqbwsn57 Production cluster patching Type: Maintenance Duration: 1 hour Sep 15, 20:00:15 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 15, 21:00:34 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 15, 19:00:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 15, 06:52:15 GMT+0 - Identified - We are performing operations to mitigate a recently reported vulnerability in our cluster management software. We expect little to no service disruption during the maintenance window. Type: Maintenance

Duration: 1 hour

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>20:00:15</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>21:00:34</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>19:00:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>06:52:15</var> GMT+0</small><br><strong>Identified</strong> - We are performing operations to mitigate a recently reported vulnerability in our cluster management software. We expect little to no service disruption during the maintenance window..</p> ]]> Tue, 15 Sep 2020 20:00:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h009cvyoo1u5c4lo0-pzz3rxds5htw https://status.urbansharing.com/maintenance/cm1qx5p3h009cvyoo1u5c4lo0-pzz3rxds5htw Oslo Bysykkel pre-season upgrade Type: Maintenance Duration: 4 hours Mar 28, 00:22:29 GMT+0 - Identified - The site is operational, but some data operations are still under way. Mar 28, 01:10:19 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 27, 21:10:00 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 27, 21:09:39 GMT+0 - Identified - All services in Oslo Bysykkel will be unavailable during the maintenance Type: Maintenance

Duration: 4 hours

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>00:22:29</var> GMT+0</small><br><strong>Identified</strong> - The site is operational, but some data operations are still under way..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>01:10:19</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>21:10:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>21:09:39</var> GMT+0</small><br><strong>Identified</strong> - All services in Oslo Bysykkel will be unavailable during the maintenance.</p> ]]> Wed, 27 Mar 2019 21:10:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h009jvyoobaxi48ml-sdgz73hrkm22 https://status.urbansharing.com/maintenance/cm1qx5p3h009jvyoobaxi48ml-sdgz73hrkm22 Infrastructure planned maintenance Type: Maintenance Duration: 4 hours Mar 18, 02:07:37 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 7, 13:45:08 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Mar 18, 00:00:29 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 17, 23:00:22 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 4 hours

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>02:07:37</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:45:08</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>00:00:29</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:00:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Mon, 18 Mar 2019 00:00:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h009ovyoo01s397lz-82833p2ntz41 https://status.urbansharing.com/maintenance/cm1qx5p3h009ovyoo01s397lz-82833p2ntz41 Scheduled maintenance Type: Maintenance Duration: 1 hour Jan 28, 21:42:43 GMT+0 - Identified - We will be undergoing scheduled maintenance. This may cause intermittent service disruptions. Jan 28, 21:45:58 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 28, 22:00:29 GMT+0 - Completed - The scheduled maintenance has completed. Thank you for flying Urban Sharing. Type: Maintenance

Duration: 1 hour

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>21:42:43</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance. This may cause intermittent service disruptions..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>21:45:58</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>22:00:29</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has completed. Thank you for flying Urban Sharing..</p> ]]> Mon, 28 Jan 2019 21:45:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h009uvyoogcdmgasv-rt89sypqd25f https://status.urbansharing.com/maintenance/cm1qx5p3h009uvyoogcdmgasv-rt89sypqd25f Systems maintenance Type: Maintenance Duration: 15 minutes Jun 6, 20:54:22 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 6, 21:03:03 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 6, 20:52:23 GMT+0 - Identified - We will be undergoing scheduled maintenance at this time. Brief periods of systems unavailability are expected. Type: Maintenance

Duration: 15 minutes

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>20:54:22</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>21:03:03</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>20:52:23</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance at this time. Brief periods of systems unavailability are expected..</p> ]]> Wed, 6 Jun 2018 20:53:00 +0000 https://status.urbansharing.com/maintenance/cm1qx5p3h009yvyooa1yb3z6x-kc6zw68p82l5 https://status.urbansharing.com/maintenance/cm1qx5p3h009yvyooa1yb3z6x-kc6zw68p82l5