Urban Sharing Platform - Intermittent mobile network communication problems in Bergen, Trondheim – Incident details

All systems operational

Intermittent mobile network communication problems in Bergen, Trondheim

Resolved
Degraded performance
Started about 4 years agoLasted 119 hours 59 minutes
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Telia has finished rolling out mitigating factors, and we're seeing significant improvement. The issue should be resolved for all users. We will continue to monitor to ensure nominal operations going forward.

  • Identified
    UTC
    Identified

    Our mobile network partner has informed us there's a problem in the operator Telia's network, which is likely to affect our services. Mitigating work is ongoing.

  • Investigating
    UTC
    Investigating

    We are investigating apparent mobile network communication problems in Bergen and Trondheim with our mobile network partner. Users may experience intermittent problems starting new trips.