Urban Sharing Platform - Some Omni controllers are unresponsive – Incident details

All systems operational

Some Omni controllers are unresponsive

Resolved
Partial outage
Started almost 2 years agoLasted 2 hours 20 minutes

Affected

Vehicle Communications

Partial outage from 2:00 PM to 4:20 PM

Omni

Partial outage from 2:00 PM to 4:20 PM

Urban Fleet

Partial outage from 2:00 PM to 4:20 PM

Systems

Partial outage from 2:00 PM to 4:20 PM

LOVÉLO libre-service

Partial outage from 2:00 PM to 4:20 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Confirmed local outage with connectivity provider. Awaiting fix.

  • Investigating
    UTC
    Investigating

    We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues.