Urban Sharing Platform - Disruption in core platform services – Incident details

All systems operational

Disruption in core platform services

Resolved
Major outage
Started about 12 hours agoLasted 6 hours 13 minutes

Affected

Vehicle Communications

Partial outage from 10:51 PM to 11:45 PM, Degraded performance from 10:51 PM to 11:45 PM, Partial outage from 11:45 PM to 1:14 AM, Degraded performance from 11:45 PM to 1:14 AM, Partial outage from 1:14 AM to 4:02 AM, Degraded performance from 1:14 AM to 4:02 AM, Major outage from 4:02 AM to 5:04 AM

UrbanSharing Controller v2

Degraded performance from 10:51 PM to 4:02 AM, Major outage from 4:02 AM to 5:04 AM

Segway Air Protocol

Partial outage from 10:51 PM to 4:02 AM, Major outage from 4:02 AM to 5:04 AM

Omni

Partial outage from 10:51 PM to 4:02 AM, Major outage from 4:02 AM to 5:04 AM

Urban Fleet

Partial outage from 10:51 PM to 11:45 PM, Degraded performance from 10:51 PM to 11:45 PM, Partial outage from 11:45 PM to 1:14 AM, Degraded performance from 11:45 PM to 1:14 AM, Partial outage from 1:14 AM to 4:02 AM, Degraded performance from 1:14 AM to 4:02 AM, Major outage from 4:02 AM to 5:04 AM, Partial outage from 4:02 AM to 5:04 AM, Degraded performance from 4:02 AM to 5:04 AM

Backend Services

Partial outage from 10:51 PM to 4:02 AM, Major outage from 4:02 AM to 5:04 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We have identified the cause and are working on restoring our services.

  • Update
    UTC
    Update

    We are still investigating solutions to remedy the disruption.

  • Investigating
    UTC
    Investigating

    Certain core platform services are not responding to requests and failing to maintain availability.