Urban Sharing Platform - Notice history

One of our payment partners, PayEx (Swedbank), is reporting operational problems which affect some of their services. Users in Trondheim, Bergen, Oslo, and Edinburgh may experience issues with payments using VISA credit cards with 3D-Secure.

One of our payment partners, PayEx (Swedbank), is reporting operational problems which affect some of their services. Users in Trondheim, Bergen, Oslo, and Edinburgh may have issues with payments and adding or removing payment cards.

On approximately 09:41 CEST, an error condition triggered that resulted in unavailability of approximately 60% of bike stations across Oslo, Verona and Milano, and shortly thereafter near 100% of stations. No trips could be started, but bikes could be delivered. The issue was resolved on 10:18 CEST, and normal availability for all stations was confirmed by 10:27 CEST.

We are currently investigating general slowness of the Admin Console. Some parts of Admin fails to load. This incident does not affect any other part of our platform.