Issues with payment services

Incident Report for Urban Sharing Platform

Resolved

Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning.

Posted Aug 10, 2023 - 21:15 CEST

Monitoring

Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments.

Posted Aug 10, 2023 - 10:50 CEST

Identified

Issue has been identified, we're working on corrections

Posted Aug 10, 2023 - 10:39 CEST

Investigating

We're currently investigating issues with payment systems and various operations like purchases and card management

Posted Aug 10, 2023 - 10:27 CEST

This incident affected: Payment services.