Increased error rates

Incident Report for Urban Sharing Platform

Resolved

This incident has been resolved.

Posted Apr 18, 2019 - 13:29 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 18, 2019 - 12:53 CEST

Identified

Still working on implementing fixes. Continued disruption to be expected the coming 30 minutes.

Posted Apr 18, 2019 - 11:56 CEST

Update

We are continuing to work on bike communications in Trondheim, Bergen, Edinburgh

Posted Apr 18, 2019 - 11:11 CEST

Update

Still processing backlog of messages after main incident at a slower pace than expected.

Posted Apr 18, 2019 - 10:50 CEST

Update

Temporary problem communicating with bikes in Trondheim, Bergen, Edinburgh

Posted Apr 18, 2019 - 10:25 CEST

Update

We are continuing to monitor for any further issues.

Posted Apr 18, 2019 - 09:55 CEST

Update

We have implemented a fix and monitors the (promising) results.

Posted Apr 18, 2019 - 09:27 CEST

Update

Errors have decreased somewhat, but we continue our investigation and tuning.

Posted Apr 18, 2019 - 08:14 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 18, 2019 - 07:48 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 18, 2019 - 07:12 CEST

Update

We are continuing to investigate this issue.

Posted Apr 18, 2019 - 06:31 CEST

Update

We are narrowing down our search for the cause of the errors, will update by 06:30 CEST

Posted Apr 18, 2019 - 06:00 CEST

Update

We are continuing to investigate, new update by 06:00 CEST

Posted Apr 18, 2019 - 05:37 CEST

Update

We continue to investigate the issue, new update by 05:30 CEST

Posted Apr 18, 2019 - 05:14 CEST

Update

We are continuing to investigate this issue.

Posted Apr 18, 2019 - 04:46 CEST

Update

We are continuing to investigate the issue, bringing a new update by 04:45 CEST.

Posted Apr 18, 2019 - 04:21 CEST

Investigating

We are currently investigating this issue.

Posted Apr 18, 2019 - 03:38 CEST

This incident affected: SMS and email dispatching (SMS and email proxy) and Bike communications, Backend services.