Issues with unlocking and locking vehicles [Segway]

Incident Report for Urban Sharing Platform

Resolved

The Segway API issues look resolved.

Posted Apr 18, 2024 - 19:15 CEST

Monitoring

Segway reports that a fix has been implemented

Posted Apr 18, 2024 - 18:29 CEST

Identified

We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them.

Posted Apr 18, 2024 - 16:31 CEST

This incident affected: Bike communications.