Service distruption

Incident Report for Urban Sharing Platform

Resolved

The implemented mitigation resolved the problem at 12.13.

Posted Jun 13, 2023 - 12:34 CEST

Identified

We've partially identified the issue and implemented a mitigation. We're monitoring the situation.

Posted Jun 13, 2023 - 12:17 CEST

Investigating

We're seeing issues with our services in aquiring connections to our database. Our engineers are investigating the issue.

Posted Jun 13, 2023 - 11:54 CEST

This incident affected: Web sites (Trondheim City Bike web site, Bergen City Bike web site, Oslo City Bike Web Site, Verona Bike web site, BikeMi Milan City Bikes) and Backend services, Payment services, Admin Console, GBFS API.