Urban Sharing Platform - Issues with unlocking and locking vehicles [Segway] – Incident details

All systems operational

Show current status

Issues with unlocking and locking vehicles [Segway]

ResolvedPartial outage2 hours 43 minutes

Affected

Vehicle Communications

Operational from 2:31 PM to 5:15 PM

Segway Air Protocol

Operational from 2:31 PM to 5:15 PM

Urban Fleet

Operational from 2:31 PM to 5:15 PM

Systems

Operational from 2:31 PM to 5:15 PM

MEVO

Operational from 2:31 PM to 5:15 PM

  • ResolvedUTC

    The Segway API issues look resolved.

  • MonitoringUTC

    Segway reports that a fix has been implemented

  • IdentifiedUTC

    We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them.