Urban Sharing Platform - IoT VPN Down – Incident details

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IoT VPN Down

ResolvedMajor outage1 hour 29 minutes
  • ResolvedUTC

    Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes.

  • UpdateUTC

    We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations.

  • IdentifiedUTC

    We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems.