Urban Sharing Platform - Issues with payment services – Incident details

Issues with payment services

ResolvedPartial outage10 hours 47 minutes
  • ResolvedUTC

    Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning.

  • MonitoringUTC

    Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments.

  • IdentifiedUTC

    Issue has been identified, we're working on corrections

  • InvestigatingUTC

    We're currently investigating issues with payment systems and various operations like purchases and card management