Increased error rates

ResolvedMay 20, 2020 at 3:52 PMUTC
This incident has been resolved.
MonitoringMay 20, 2020 at 2:26 PMUTC
The issue is resolved, but we are continuing to monitor the system
IdentifiedMay 20, 2020 at 2:10 PMUTC
We are seeing decreased error rates, and trips are starting and completing close to normal. We are monitoring the issue, and will be providing another update when we can confirm that the issue is resolved
UpdateMay 20, 2020 at 1:55 PMUTC
We are continuing to mitigate this issue. An update will be provided by 16:15 CEST at the latest.
UpdateMay 20, 2020 at 1:24 PMUTC
We are still working on finding the root cause of this issue. The issue prevents starting and stopping trips. Websites, Admin and Payment is still operational.
InvestigatingMay 20, 2020 at 1:06 PMUTC
We are currently seeing increased error rates across our system. We are investigation the issue

Urban Sharing Platform - Increased error rates – Incident details