Urban Sharing Platform - High error rates for payment and billing – Incident details

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High error rates for payment and billing

ResolvedPartial outage4 hours 26 minutes
  • ResolvedUTC

    Our payment provider has confirmed that the issue is resolved, and we are not seeing failed payments anymore. Users should be able to buy new subscriptions and products as normal

  • UpdateUTC

    We are still waiting for news from our payment provider, but we are seeing lower error rates and more successful payments

  • UpdateUTC

    We are still waiting for our payment provider to resolve this issue.

  • IdentifiedUTC

    Our payment provider have identified an issue. We are awaiting further updates.

  • InvestigatingUTC

    We are investigating high error rates with our payment provider, affecting billing and payment. Users might not be able to buy new subscriptions or products at this time. We will provide an update by 10:00 CEST at the latest.