Urban Sharing Platform - Notice history

All systems operational

100.0% uptime

UrbanSharing Controller v2 - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

AXA IN - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Segway Air Protocol - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Omni - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Pashley TD - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Jan 2021

LINKA IoT - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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[All] Telemetry Writer - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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100.0% uptime

Backend Services - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Admin Console - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Payment Services - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Rider API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Fleet API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Auth API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Operations API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Analytics API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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MaaS API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Webhook Transmitter - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Public Web - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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GBFS API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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MDS API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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TOMP API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Smart Stations - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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100.0% uptime

Dispatch Console - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Jan 2021

Crew API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Suggestion Engine - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Crew Analytics API - Operational

100.0% uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
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Jan 2021

Notice history

View current status

Jan 2021

No notices reported this month

Dec 2020

Issues logging in to Admin
ResolvedPartial outage1 hour 28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • IdentifiedUTC

    The issue have been identified and a fix is being implemented.

  • InvestigatingUTC

    We're currently experiencing issues with logging in to Admin. This also affects roles editing in admin.

Admin console login issues
ResolvedPartial outage1 hour 6 minutes
  • ResolvedUTC

    We believe this incident has been resolved for all users.

  • MonitoringUTC

    We are seeing signs of recovery. Google "expect[s] a resolution for all users in the near future".

  • IdentifiedUTC

    New logins to the admin console are affected by a global, widespread outage at our identity provider Google. We are following the situation closely.

DEC5
Emergency maintnance for invalid Vehicle Availabilities caused by incident 2020-10-04
CompletedMaintenance4 hours 59 minutes
  • CompletedDecember 05, 2020 at 4:44 PMUTC

    We were able to restore vehicle availability to the correct state.

  • UpdateDecember 05, 2020 at 12:19 PMUTC

    Maintnance is still in progress. Vehicles on the street previously unavailable should now be available again. We're going to thourougly investigate the availability states of vehicles not on the street, currently all categorized as missing in the Urban Sharing admin console.

  • In progressDecember 05, 2020 at 11:45 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedDecember 05, 2020 at 11:33 AMUTC

    We're performing some emergency maintenance to recover from yesterdays incident. Minor service interruptions are possible.

Service unavailability
ResolvedPartial outage1 hour 42 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results. Everything seems to be back to normal availability

  • InvestigatingUTC

    We are experiencing an incident that causes the Admin Console and our websites to be unavailable. We are investigating the issue

Nov 2020

Issues with 3rd party payment service
ResolvedDegraded performance2 hours 10 minutes
  • ResolvedUTC

    Our payment provider has now closed this incident. According to PayEx, the problem started at 2020-11-18 10:16 CET, and was solved at 2020-11-18 11:22 CET. Failed callbacks was re-sent at 13:41 CET.

  • UpdateUTC

    We are still awaiting an update from our payment provider on this incident. However, we are not seeing any failed payments, but have had a few reports of users not being able to attach their credit card to their profile.

  • InvestigatingUTC

    Our 3rd party payment provider PayEx just reported that they have an issue with "Callback for Checkout" and "Callback for Payment Pages", which can affect customers ability to buy subscriptions and sign up to the service. We do not yet know the impact of the issue, but are awaiting more information from PayEx.

Intermittent station connectivity issues in Oslo, Verona
ResolvedDegraded performance3 hours 38 minutes
  • ResolvedUTC

    We have received confirmation from our mobile partner that this problem was resolved around 13:15 CET.

  • MonitoringUTC

    We are seeing signs of recovery. In Oslo, around 2% of stations are now affected, and in Verona 5%. We will provide a new update by 14:00 CET.

  • UpdateUTC

    Our mobile operator partner are still working on this issue. We will provide an update by 14:00 CET.

  • UpdateUTC

    Our mobile operator partner are still working on this issue. We will provide an update by 13:00 CET.

  • IdentifiedUTC

    Our mobile operator partner have identified an issue with data connectivity. The issue is currently affecting approximately 10% of stations in Oslo and 100% of stations in Verona. We will provide an update by 12:00 CET.

  • UpdateUTC

    We are still investigating. We will provide a new update by 11:30 CET.

  • InvestigatingUTC

    We are investigating intermittent connectivity issues with some stations in Oslo and Verona with our mobile network partner. Some stations might be unavailable or have degraded service at this time. We will provide an update by 11:00 CET.

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