Urban Sharing Platform - Notice history

All systems operational

100% - uptime

UrbanSharing Controller v2 - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

AXA IN - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Segway Air Protocol - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Omni Horseshoe - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Pashley TD - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

LINKA IoT - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

[All] Telemetry Writer - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021
100% - uptime

Backend Services - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Admin Console - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Payment Services - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Fleet Operations API - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Fleet Analytics API - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Fleet MaaS API - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Fleet Webhook Transmitter - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Public Web - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

GBFS API - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021
100% - uptime

Dispatch Console - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Crew API - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Suggestion Engine - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Crew Analytics API - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Notice history

Jan 2021

No notices reported this month

Dec 2020

Issues logging in to Admin
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue have been identified and a fix is being implemented.

  • Investigating
    Investigating

    We're currently experiencing issues with logging in to Admin. This also affects roles editing in admin.

Admin console login issues
  • Resolved
    Resolved

    We believe this incident has been resolved for all users.

  • Monitoring
    Monitoring

    We are seeing signs of recovery. Google "expect[s] a resolution for all users in the near future".

  • Identified
    Identified

    New logins to the admin console are affected by a global, widespread outage at our identity provider Google. We are following the situation closely.

Service unavailability
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results. Everything seems to be back to normal availability

  • Investigating
    Investigating

    We are experiencing an incident that causes the Admin Console and our websites to be unavailable. We are investigating the issue

Nov 2020

Issues with 3rd party payment service
  • Resolved
    Resolved

    Our payment provider has now closed this incident. According to PayEx, the problem started at 2020-11-18 10:16 CET, and was solved at 2020-11-18 11:22 CET. Failed callbacks was re-sent at 13:41 CET.

  • Update
    Update

    We are still awaiting an update from our payment provider on this incident. However, we are not seeing any failed payments, but have had a few reports of users not being able to attach their credit card to their profile.

  • Investigating
    Investigating

    Our 3rd party payment provider PayEx just reported that they have an issue with "Callback for Checkout" and "Callback for Payment Pages", which can affect customers ability to buy subscriptions and sign up to the service. We do not yet know the impact of the issue, but are awaiting more information from PayEx.

Intermittent station connectivity issues in Oslo, Verona
  • Resolved
    Resolved

    We have received confirmation from our mobile partner that this problem was resolved around 13:15 CET.

  • Monitoring
    Monitoring

    We are seeing signs of recovery. In Oslo, around 2% of stations are now affected, and in Verona 5%. We will provide a new update by 14:00 CET.

  • Update
    Update

    Our mobile operator partner are still working on this issue. We will provide an update by 14:00 CET.

  • Update
    Update

    Our mobile operator partner are still working on this issue. We will provide an update by 13:00 CET.

  • Identified
    Identified

    Our mobile operator partner have identified an issue with data connectivity. The issue is currently affecting approximately 10% of stations in Oslo and 100% of stations in Verona. We will provide an update by 12:00 CET.

  • Update
    Update

    We are still investigating. We will provide a new update by 11:30 CET.

  • Investigating
    Investigating

    We are investigating intermittent connectivity issues with some stations in Oslo and Verona with our mobile network partner. Some stations might be unavailable or have degraded service at this time. We will provide an update by 11:00 CET.

Nov 2020 to Jan 2021

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