We believe this incident has been resolved. We will follow up with our mobile network partner to make sure we have a thorough understanding of what happened and minimise risk of future incidents.
Posted May 09, 2019 - 17:17 CEST
Update
The communications issues have been resolved, and we are monitoring the situation. Regular service should be back to normal for all users.
Posted May 09, 2019 - 16:37 CEST
Update
Error levels have increased again. We are still working with our partner to understand the issue.
We will provide a new update by 15:00 UTC.
Posted May 09, 2019 - 16:17 CEST
Update
Error levels are still not back to nominal. We are working with our mobile network partner to fully understand the problem. We will provide a new update by 14:00 UTC.
Posted May 09, 2019 - 15:10 CEST
Update
Error levels are still not back to nominal. We are working with our mobile network partner to fully understand the problem.
We will provide a new update by 13:00 UTC.
Posted May 09, 2019 - 14:16 CEST
Update
We are seeing lower error levels and signs of systems recovering. We are still monitoring the situation.
We will provide a new update by 12:15 UTC.
Posted May 09, 2019 - 13:37 CEST
Update
We are still working with our mobile network provider to identify this issue.
We will provide a new update by 11:15 UTC.
Posted May 09, 2019 - 12:48 CEST
Update
We are still working with our mobile network provider to identify this issue.
We will provide a new update by 10:45 UTC.
Posted May 09, 2019 - 12:16 CEST
Update
We are still working with our mobile network provider to identify this issue.
We will provide a new update by 10:15 UTC.
Posted May 09, 2019 - 11:46 CEST
Update
We are still working with our mobile network provider to identify this issue.
We will provide a new update by 09:45 UTC.
Posted May 09, 2019 - 11:19 CEST
Update
We are still working with our mobile network provider to identify this issue.
We will provide a new update by 09:15 UTC.
Posted May 09, 2019 - 10:45 CEST
Update
We are following up with our mobile network operator to identify this issue. Users will experience problems unlocking bikes, and docking them to virtual stations.
We will provide a new update by 08:45 UTC.
Posted May 09, 2019 - 10:12 CEST
Investigating
We are investigating issues with mobile network communications for bikes in Edinburgh. Some users will experience problems unlocking bikes. We will provide a new update by 08:15 UTC.