Urban Sharing Platform - Notice history

We just got an update from the 3rd party payment service that the incident is resolved on their end. The incident started at 2020-09-18 19:31 CEST and was resolved at 2020-09-19 16:30 CEST. We are only seeing successful subscription purchases from the last 30 minutes, so this issue seems resolved.

We are still awaiting an update from the 3rd party payment service

This incident has been resolved.

We're seeing data being correctly picked up by the supervisor app again, and the system state looks normal. We'll continue monitoring until we're confident the issue is resolved.

We're rolling out the attempted fix, and are monitoring the results.

We're currently testing an attempted fix, and are preparing to roll it out to production. While working on the fix we've updated the availability state of the affected vehicles, making them available to users again.

This incident has been resolved.

Our fix was incomplete, which caused errors for some users. A different mitigation has now been put in place. We are monitoring the situation closely.

We are continuing to work on a fix for this issue.

We are still seeing some elevated error levels. Some users may experience transient errors using services.

This incident has been resolved.

We fixed what we suspected was the root cause, and error rates are dropping

The system is back to normal, and the incident is resolved

We have identified an issue, a fix has been implemented, and we are seeing error rates dropping. We will continue monitoring the system