Urban Sharing Platform - Notice history

All systems operational

100.0% uptime

UrbanSharing Controller v2 - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

AXA IN - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Segway Air Protocol - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Omni - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Pashley TD - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

LINKA IoT - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

[All] Telemetry Writer - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
100.0% uptime

Backend Services - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Admin Console - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Payment Services - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Rider API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Fleet API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Auth API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Operations API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Analytics API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

MaaS API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Webhook Transmitter - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Public Web - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

GBFS API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

MDS API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

TOMP API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Smart Stations - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
100.0% uptime

Dispatch Console - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Crew API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Suggestion Engine - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Crew Analytics API - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

View current status

Oct 2023

IoT VPN Down
ResolvedMajor outage1 hour 29 minutes
  • Resolved
    UTC
    Resolved

    Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes.

  • Update
    UTC
    Update

    We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations.

  • Identified
    UTC
    Identified

    We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems.

Network outage for Milan, Verona and Oslo systems
Resolved58 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    All affected systems are now operational

  • Update
    UTC
    Update

    The Issue has been identified and the affected systems coming back online.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Sep 2023

Sharp increase in traffic is creating capacity issues
ResolvedDegraded performance6 hours 9 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    A large increase in traffic is causing degraded performance for several backend systems. We're working on alleviating

Aug 2023

Issues with payment services
ResolvedPartial outage10 hours 47 minutes
  • Resolved
    UTC
    Resolved

    Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning.

  • Monitoring
    UTC
    Monitoring

    Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments.

  • Identified
    UTC
    Identified

    Issue has been identified, we're working on corrections

  • Investigating
    UTC
    Investigating

    We're currently investigating issues with payment systems and various operations like purchases and card management

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Aug 2023 to Oct 2023

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