Urban Sharing Platform - Notice history

This incident has been resolved.

Our fix was incomplete, which caused errors for some users. A different mitigation has now been put in place. We are monitoring the situation closely.

We are continuing to work on a fix for this issue.

We are still seeing some elevated error levels. Some users may experience transient errors using services.

This incident has been resolved.

We fixed what we suspected was the root cause, and error rates are dropping

The system is back to normal, and the incident is resolved

We have identified an issue, a fix has been implemented, and we are seeing error rates dropping. We will continue monitoring the system

This incident has been resolved.

We have identified and fixed the issue, and the Backend services seems to be back to normal. All customers should be able to use the service as usual. We will keep monitoring the system.

We have made Admin Console available again, but are still investigating this issue

We are temporarily making Admin Console unavailable, to mitigate this issue

The issue is resolved and our uptime checks are working again.

We are still seeing automated uptime checks failing. At this time we find it unlikely that this will cause a service disruption. We will continue monitoring until the situation is resolved.

We are still monitoring the situation. Automated alerts are still failing. At this time we find it unlikely that it will cause a major outage. We will continue monitoring until the situation is resolved.

This incident has been resolved.

The issue is resolved, but we are continuing to monitor the system

We are seeing decreased error rates, and trips are starting and completing close to normal. We are monitoring the issue, and will be providing another update when we can confirm that the issue is resolved

We are continuing to mitigate this issue. An update will be provided by 16:15 CEST at the latest.

We are still working on finding the root cause of this issue. The issue prevents starting and stopping trips. Websites, Admin and Payment is still operational.